Privacy Policy
1. General Provisions
This Privacy Policy outlines how our website collects, uses, discloses, and protects your personal information. By using our website, you consent to the collection and use of your data in accordance with this Privacy Policy. We are committed to ensuring that your privacy is protected and that we comply with applicable laws of the United Arab Emirates (UAE), including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, as well as relevant provisions of the General Data Protection Regulation (GDPR) of the European Union where applicable.
2. Information We Collect
We may collect the following categories of personal information:
- Personal Identification Information (e.g., name, email address, phone number)
- Payment details (e.g., credit/debit card information, billing address)
- Device and browser information
- IP address and geolocation data
- Usage data such as pages visited, time spent, and interactions
- Communication records (e.g., support queries, feedback)
- To process and fulfill mobile top-up transactions
- To communicate with users regarding their transactions and support inquiries
- To personalize user experience and improve our services
- To maintain the security and integrity of our systems
- For internal record keeping, audits, and compliance with legal obligations
- To send promotional emails and updates (only with user consent)
- With service providers who assist in operating our website or processing payments
- When required by UAE law enforcement or regulatory authorities
- With legal advisors and compliance professionals for legal obligations
- In the event of a merger, acquisition, or sale of assets, with notice to users
- Access their personal data
- Request correction of inaccurate or incomplete data
- Request deletion of their personal data
- Object to the processing of personal data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a data protection authority
3. How We Use the Information
The information we collect is used for the following purposes:
4. Data Protection and Retention
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption, access controls, and regular security audits.
Your data will be retained only as long as necessary for the purposes stated in this policy or as required by applicable UAE law. Data may be anonymized for analytical purposes after the retention period.
5. Data Sharing with Third Parties
We do not sell, trade, or rent users' personal identification information to others. However, we may share information with trusted third parties in the following circumstances:
6. Use of Cookies
Our website uses cookies to enhance user experience and collect data for analytics and functionality. Cookies help us understand user behavior, preferences, and performance of the site. Please refer to our Cookie Policy for detailed information.
7. User Rights
Under applicable UAE laws and GDPR (where applicable), users have the right to:
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the date of the last update will be indicated. Continued use of the website after changes signifies your acceptance of the revised policy.
9. User Consent
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please refrain from using our services.
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📍 Al Shafar Tower 1, Al Barsha Heights, Dubai, UAE
📞 +971 4 303 8029